SHIPMENTS AND REFUND POLICY

PRODUCT SHIPMENT.

All prints and frames are made to order. Shipping is 7-10 business days from order date. Prints and frames ship free of charge.

All our prints and frames ordered in the United Kingdom are produced and shipped from the UK. Shipping costs along with VAT are covered by us.

For any orders outside of the United Kingdom, please be aware that duties may apply to your order. Shipping costs and VAT are covered by us.

RETURN POLICY

Every product sold is “made to order,” which means it is specific to just you after you have placed your order. Thus, we do not accept ANY refunds, returns or exchanges for Orders unless damaged through transit and before arrival. We are also unable to make changes or cancellations to orders after 24 hours from the moment the Order is placed. If you believe you have made a mistake with your order, please contact us immediately at info@graphedbysg.com with the subject line IMMEDIATE ATTENTION TO PRODUCT.

If the package is damaged while in transit with our delivery partners, please send detailed, clear photos of the damages including images of the packaging upon arrival to info@graphedbysg.com with the subject line PRODUCT DAMAGE. Following a review of this, we may elect to restore or replace the damaged product(s) in sole discretion following a review of the photos submitted. If requesting a Damage Review, you expressly acknowledge and agree to the following: 1) photos of damaged areas of product(s) must be clearly visible and submitted in .jpeg or .png format; 2) photos of damage must be received no fewer than seventy-two (72) hours following the indicated delivery date of the applicable Order by the shipping provider responsible for delivering the Order; 3) photos of the damage must have been taken immediately following receipt of the product(s), and the product(s) must not have been hung, placed or otherwise installed prior to photos of the damage being taken; 4) a Damage Review requires a minimum of thirty (30) business days to complete, and Spoils may elect to replace or repair the damaged product in its sole discretion; and 5) the delivery of a replacement product, if any, will be subject to then existing manufacturing capacity, inventory, availability and shipping timing, and you may be responsible for payment of return shipping in the event elects to repair or replace the product(s).

EVENT PHOTOGRAPHY / CONTENT SHOOTS

REFUND POLICY

At graphedbysg Photography, we are committed to providing high-quality photography services and ensuring your satisfaction. We understand that there may be times when things don't go as planned. This Refund Policy outlines the terms and conditions under which refunds may be issued for photography services.

1. Booking Deposits

All bookings require a non-refundable deposit of 30% to secure your session date and time. This deposit covers the preparation and reservation of your appointment. The deposit will be deducted from your total session fee.

  • Non-refundable: Deposits are non-refundable unless the session is cancelled or rescheduled by the photographer due to unforeseen circumstances. In cases where an immediate emergency such as an immediate family death, your deposit will be refunded upon proof of certificate.

2. Cancellations & Rescheduling

  • Client Cancellations: If you need to cancel or reschedule your session, please notify us at least seven days in advance. Failure to provide sufficient notice will result in the forfeiture of the deposit. For weddings or other events (dinner parties, gala etc), please be aware that this is 3 month notice from the day of booking.

  • Rescheduling: We allow one reschedule without penalty if notified seven days (3 months for bigger events) in advance. Any subsequent rescheduling requests may incur additional fees.

3. Refunds for Services

Refunds for completed services are generally not offered. However, we strive to ensure that our clients are happy with the final product. If you are dissatisfied with your photos, the following may apply:

  • Re-editing: If you are unhappy with the final edited images, we offer 3 rounds of re-editing at no extra cost.

  • Technical Issues: In the unlikely event of technical issues (e.g., corrupted files or equipment malfunction), we will offer a reshoot at no additional cost.

  • No Refunds for Personal Preferences: Refunds are not provided for dissatisfaction due to personal taste, style, or preferences after the session or delivery of photos.

4. Digital Products

All digital products (e.g., high-resolution image files) are non-refundable once they have been delivered to you. It is your responsibility to back up your files once they have been provided.

5. Printed Products

  • Damaged or Defective Prints: If printed products (e.g., albums, prints, canvases) arrive damaged or defective, please contact us within 72 hours of receiving the product to arrange a replacement.

  • Return of Defective Items: You may be required to return the damaged product in its original packaging for inspection before a replacement is issued.

6. Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., extreme weather, illness, or emergency), we reserve the right to reschedule the session. In such cases, we will make every effort to accommodate a new date, or, if a new date cannot be agreed upon, a refund of the deposit may be issued.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please feel free to contact us at: info@graphedbysg.com if you have made a booking.